Value Added Service
We will visite customer office and some application onsite for offer good service timely.
That is why we ZK can get first hand of marekt and also make customer no worry about service suppot.
we engineer will offer technical training one line or off line depends on customer needs.
Vision: To provide in time and high efficiency service support.
We promise we can do as below:
1. Convenient
24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customerissues, first staff responsible for complain following
respond to customers within 3 hour , offer problem-solving solutions and plans in customers' presence;
3. Secure
Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security;
4. Professional
1）. quickly solve on-site problems, professional customer response, rigorous processing procedure;
2）. Train customers with product maintenance, maintenance and operational knowledge;
5. Trustworthy
Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services;
